QQ0-300 Help Desk Manager
Note 1: QQ0-300 Exhibit and all related diagrams are not shown in demo questions.
Note 2: QQ0-300 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: QQ0-300 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 8.
What is the primary difference between incident management and problem management?
A. Problem management deals with conflicts within a service level agreement; incident management is independent of the service level agreement.
B. Problem management finds and eliminates the underlying causes of problems; incident management resolves incidents as quickly as possible.
C. Problem management is focused on helping customers; incident management is focused on processes and procedures.
D. Problem management prevents customers from calling; incident management handles calls when customers do call.
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