QQ0-100 Help Desk Analyst (HDA) Practice Test


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QQ0-100 Help Desk Analyst (HDA)



Note 1: QQ0-100 Exhibit and all related diagrams are not shown in demo questions.
Note 2: QQ0-100 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.


Demo Question 3.


Which two facts about customer satisfaction are true? (choose two)

A. More customers are lost to poor service than poor product
B. It is more costly to retain A customer than acquire a new one
C. More customer contants can be made over the phone than in person
D. Customers from opinions about organizations based on contact with a small portion of that organization


Display Answer


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Answer: A,C

Explanation:



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