MB2-423 CRM 3.0 Applications
Note 1: MB2-423 Exhibit and all related diagrams are not shown in demo questions.
Note 2: MB2-423 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: MB2-423 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 4.
You work as the Sales Manager at EliteCertify.com. You have received notification from a customer that they will not be able to purchase products for the next 8 months. They want to be contacted once the 8 months have passed. You need to capture this data in Microsoft CRM. What should you do?
A. You should create an order on the opportunity. Thereafter you can create a follow up activity in the Account record to contact the customer in one year.
B. You should close the opportunity as "Lost". Then he can create a follow up activity. Thereafter he can specify in the record to contact the customer in one year.
C. You should close the opportunity as "Maybe". Thereafter you can create a follow up activity in the Lead record to contact the customer in one year.
D. You should save the opportunity on a disk. Then he should delete the opportunity from the database. The disk can then be retrieved in one year to contact the customer.
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