EX0-101 ITIL Foundation v.3 Practice Test

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EX0-101 ITIL Foundation v.3

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Demo Question 3.

Which of the following BEST describes a 'Major Incident'?

A. An Incident that is so complex that it requires root cause analysis before any workaround can be found
B. An Incident which requires a large number of people to resolve
C. An Incident that is so complex that the Service Desk takes longer than five times the normal time to log it
D. An Incident which has a high impact on the business

Display Answer

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Answer: D

Explanation:

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