EX0-101 ITIL Foundation v.3
Note 1: EX0-101 Exhibit and all related diagrams are not shown in demo questions.
Note 2: EX0-101 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: EX0-101 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 19.
The difference between service metrics and technology metrics is BEST described as?
A. Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity
B. Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
C. Service metrics measure the end to end service; Technology metrics measure individual components
D. Service metrics measure each of the service management processes; Technology metrics measure the infrastructure
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