EX0-101 ITIL Foundation v.3 Test Real Exam

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EX0-101 ITIL Foundation v.3

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Demo Question 17.

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

A. Business Objectives, IT Objectives, Process Metrics
B. Vision and Strategy, Tactical Goals and Operational Goals
C. Process Models, Goals and Objectives
D. Business and IT Strategy and Process Definitions

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Answer: B

Explanation:

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