EX0-100 ITIL Foundation Certificate in IT Service Management Exam Questions

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EX0-100 ITIL Foundation Certificate in IT Service Management

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Demo Question 9.

Which ITIL process includes the activity of describing and registering all components in the IT infrastructure?

A. Capacity Management
B. Configuration Management
C. Problem Management
D. Service Level Management

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Answer: B

Explanation: Configuration Management is to provide a logical model of the IT infrastructure that is accessed by all ITIL processes to drive consistency among them. Activities include identifying, controlling, maintaining, and verifying the versions of configuration items (CIs).

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