EX0-100 ITIL Foundation Certificate in IT Service Management
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Demo Question 7.
For which of the following activities of Configuration Management are audits regularly implemented?
A. identification
B. planning
C. status monitoring
D. verification
Display Answer
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Answer: D
Explanation: Configuration Management essentially consists of 4 tasks:
Identification - this is the specification, identification of all IT components and their
inclusion in the CMDB.
Control - this is the management of each Configuration Item, specifying who is
authorised to 'change' it.
Status - this task is the recording of the status of all Configuration Items in the CMDB,
and the maintenance of this information.
Verification - this task involves reviews and audits to ensure the information contained in
the CMDB is accurate.
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