EX0-100 ITIL Foundation Certificate in IT Service Management Practice Test

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EX0-100 ITIL Foundation Certificate in IT Service Management

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Demo Question 3.

What is the criterion used by Change Management in determining the category for a Request for Change?

A. impact
B. content
C. priority
D. urgency

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Answer: A

Explanation: Priorities and categories are specified for RFCs. Priority specifies the level of importance and category specifies the basis of impact and resources.

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