EX0-100 ITIL Foundation Certificate in IT Service Management Mock Test Exam

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EX0-100 ITIL Foundation Certificate in IT Service Management

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Demo Question 21.

Which of the following statements about the Service Catalogue is correct?

A. It describes only those services that are also included in the Service Level Agreement (SL.
B. It describes all services that can be supplied by the IT management organization.
C. It is necessary in order to draw up an SL
D. It can be used instead of an SLA.

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Answer: B

Explanation: Service Catalogue lists all of the services that IT provides to the business. This catalogue should list the services from a users perspective. Actual components required in a Service Catalogue will differ depending on the business situation.

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