EX0-100 ITIL Foundation Certificate in IT Service Management
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Note 2: EX0-100 Answers are not shown in demo questions.
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Demo Question 20.
Which aspects are described in a Service Level Agreement (SL
A. ? the costs and expected revenue of the services offered
B. the quality, expressed in quantity and costs, of the services offered
C. the company strategy
D. the technological developments that can affect the services offered
Display Answer
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Answer: B
Explanation: Service Level Agreements (SLAs) - agreements between the customer and the Service
Desk on the level of service provision delivered to the customer
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