EX0-100 ITIL Foundation Certificate in IT Service Management Practice Exams

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EX0-100 ITIL Foundation Certificate in IT Service Management

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Demo Question 2.

When is a back-out plan invoked?

A. When it is found that something went wrong when building a Change.
B. When it is found that something went wrong when implementing a Change.
C. When it is found that something went wrong when scheduling resources.
D. When it is found that something went wrong when testing a Change.

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Answer: B

Explanation: Change Management is the practice of ensuring all changes to Configuration Items are carried out in a planned and authorised manner. This includes ensuring that there is a business reason behind each change, identifying the specific Configuration Items and IT Services affected by the change, planning the change, testing the change, and having a back-out plan should the change result in an unexpected state of the Configuration Item during the implementation.

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