EX0-100 ITIL Foundation Certificate in IT Service Management
Note 1: EX0-100 Exhibit and all related diagrams are not shown in demo questions.
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Note 2: EX0-100 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 2.
When is a back-out plan invoked?
A. When it is found that something went wrong when building a Change.
B. When it is found that something went wrong when implementing a Change.
C. When it is found that something went wrong when scheduling resources.
D. When it is found that something went wrong when testing a Change.
Display Answer
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Answer: B
Explanation: Change Management is the practice of ensuring all changes to Configuration Items
are carried out in a planned and authorised manner. This includes ensuring that
there is a business reason behind each change, identifying the specific Configuration
Items and IT Services affected by the change, planning the change, testing the
change, and having a back-out plan should the change result in an unexpected state
of the Configuration Item during the implementation.
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