EX0-100 ITIL Foundation Certificate in IT Service Management
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Note 2: EX0-100 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 18.
How can an organization determine the effectiveness of the Service Level Management process?
A. by checking contracts with suppliers
B. by measuring customer satisfaction
C. by defining service levels
D. by reporting on all incidents
Display Answer
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Answer: B
Explanation: The customer satisfaction level is the only way to determine if the
Service Level Management process is working and delivering service according to
the SLA.
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