EX0-100 ITIL Foundation Certificate in IT Service Management Exam Actual Test

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EX0-100 ITIL Foundation Certificate in IT Service Management

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Demo Question 16.

Users have complained about the e-mail service. An evaluation of the service has been performed. Which activity takes place after the evaluation of a service?

A. adjusting of the service
B. monitoring of Service Levels
C. compilation of Service Level Reports
D. defining Service Levels

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Answer: A

Explanation:

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