EX0-100 ITIL Foundation Certificate in IT Service Management Prep Tutorial

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EX0-100 ITIL Foundation Certificate in IT Service Management

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Demo Question 15.

Where are activities documented with the aim of improving an IT service?

A. Service Catalogue
B. Service Improvement Program (SIP)
C. Service Level Agreement (SL
D. Service Quality Plan (SQP)

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Answer: B

Explanation: When the SIP is implemented, it will provide - Improved levels of service quality and agility in response to business requirements for change - Services that meet business, customer and user demands - Enhanced customer satisfaction - Increased productivity of business and Information Services staff - Integrated centralised processes that are repeatable, consistent and self-improving - Detailed information on the performance of Information Services against Service Level targets - Cost justified IT infrastructure and IT services - Consistent, high quality support services.

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