EX0-100 ITIL Foundation Certificate in IT Service Management Free Exam Test

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EX0-100 ITIL Foundation Certificate in IT Service Management

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Demo Question 14.

In the Service Level Management Process, what happens during the activity called "monitoring"?

A. identifying the needs of customers
B. guarding negotiations with the customer
C. guarding agreements with the customer
D. acquiring customers

Display Answer

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Answer: C

Explanation: During the "monitoring" activity the Service Level Manager verifies that the service delivered is according to the SLA agreed on.

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