EX0-100 ITIL Foundation Certificate in IT Service Management Study Guides

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EX0-100 ITIL Foundation Certificate in IT Service Management

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Demo Question 13.

Which ITIL process verifies that the modifications which have been made to the IT infrastructure have been properly documented?

A. Availability Management
B. Configuration Management
C. Problem Management
D. Incident Management

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Answer: B

Explanation: Configuration Management assists Change Management by recording which Configuration Item have been changed and controlling the status of Configuration Item throughout the entire Configuration Item lifecycle. Configuration Management ensures any changes made to Configuration Item s are recorded and kept accurate.

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