EX0-100 ITIL Foundation Certificate in IT Service Management
Note 1: EX0-100 Exhibit and all related diagrams are not shown in demo questions.
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Note 2: EX0-100 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 11.
In the EliteCertify.com company a specific component of the IT infrastructure has been modified. This could have consequences for other components. What ITIL process should be set up in order to provide good insight into these consequences?
A. Availability Management
B. Capacity Management
C. Change Management
D. Configuration Management
Display Answer
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Answer: D
Explanation: Configuration Management is to provide a logical model of the IT
infrastructure that is accessed by all ITIL processes to drive consistency among
them. Activities include identifying, controlling, maintaining, and verifying the
versions of configuration items (CIs).
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