EX0-100 ITIL Foundation Certificate in IT Service Management
Note 1: EX0-100 Exhibit and all related diagrams are not shown in demo questions.
Note 2: EX0-100 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: EX0-100 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 1.
Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?
A. Problem Management will submit a Request for Change (RFC. .
B. Change Management will start a Post Implementation Review (PIR).
C. Release Management will implement the back-out plan.
D. Service Level Management will start a Service Improvement Program (SIP).
Display Answer
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Answer: C
Explanation: Every Change should have a back-out plan prior to implementation,
in case the change should result in an unexpected state of the Configuration item.
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