920-322 Succession 1000/1000M Rls. 3.0 for Technicians Certification Boot Camp

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920-322 Succession 1000/1000M Rls. 3.0 for Technicians

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Demo Question 19.

A Human Resources department wants to have the "Hrhelp line" appear on everyone's telephone (eight users) in the department. They want any available employees (eight) in the department. What would you recommend to the customer?

A. Setup an Automatic Call Distributor (ACD. queue in Load 32 and sefine the eight employees as agents of that ACD group.
B. Define a Uniform Call distribution (UCD. list with the DN's of the eight employees in the Human Resources department.
C. Program a multiple Appearance, Single Call Arrangement DN (SCR or SCN) as a secondary DN on the eight users' digital or Internet Telephones. It will allow as many calls to be in progress as there are appearances of the DN.
D. Program a multiple Appearance, Multiple Call Arrangement DN (MCR or MCN) as a secondary DN on the eight users' digital or Internet Telephones. It will allow as many calls to be in progress as there are appearances of the DN.

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Answer: D

Explanation:

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