920-193 Business Communications Manager 50 (BCM50) Rls. 1.0 Practice Test

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920-193 Business Communications Manager 50 (BCM50) Rls. 1.0

Note 1: 920-193 Exhibit and all related diagrams are not shown in demo questions.
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Demo Question 3.

Call Center is an application that answers calls, and routes the calls to agents in a skill set that most closely matches the callers needs. On the BCM50, which three criteria can calls be routed on? (Choose three.)

A. origin
B. destination
C. agents name
D. information entered by the caller

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Answer: A, B, D

Explanation:

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