920-170 Nortel Symposium Call Center Server 5.0 Application Developer
Note 1: 920-170 Exhibit and all related diagrams are not shown in demo questions.
Note 2: 920-170 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: 920-170 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 4.
EliteCertify.com with SCCS 5.0 wants to give a caller an option to leave a voice message if the anticipated wait time in sales queue is greater then 5 minutes. Which of the following script sections will meet that requirement?
A. IF EXPECTED WAIT TIME Sales > 300 THEN PLAY PROMPT VOICE SEGMENT wait_or_iv_msg_vs_gv COLLECT 1 DIGITS INTO digit_buffer_cv END IF IF digit_buffer_cv = 1 THEN ROUTE CALL mailbox_gv END IF
B. IF EXPECTED WAIT TIME Sales > 300 THEN OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT wait_or_iv_msg_vs_gv COLLECT 1 DIGITS INTO digit_buffer_cv END IF IF digit_buffer_cv = 1 THEN ROUTE CALL mailbox_gv END IF
C. IF EXPECTED WAIT TIME Sales > 300 THEN OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT wait_or_iv_msg_vs_gv COLLECT 1 DIGITS INTO digit_buffer_cv END VOICE SESSION IF digit_buffer_cv = 1 THEN ROUTE CALL mailbox_gv END IF
D. IF EXPECTED WAIT TIME Sales > 300 THEN OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT wait_or_iv_msg_vs_gv COLLECT 1 DIGITS INTO digit_buffer_cv END VOICE SESSION END IF IF digit_buffer_cv = 1 THEN ROUTE CALL mailbox_gv END IF
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