920-170 Nortel Symposium Call Center Server 5.0 Application Developer
Note 1: 920-170 Exhibit and all related diagrams are not shown in demo questions.
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Note 2: 920-170 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 15.
In a SCCS 5.0 application, which statement plays an out of service voice segment to a caller when NO agent with skillset_cv skillset is logged in? Assume that out_of_service_vs_gv = out of service voice segment
A. IF NOT OUT OF SERVICE skillset_cv THEN OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT out_of_service_vs_gv END VOICE SESSION END IF
B. IF NOT OUT OF SERVICE skillset_cv THEN OPEN VOICE SESSION VOICE SEGMENT out_of_service_vs_gv END VOICE SESSION END IF
D. IF NOT OUT OF SERVICE skillset_cv THEN PLAY PROMPT VOICE SEGMENT out_of_service_vs_gv END IF
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