920-164 Contact Center Manager RIs6.0 I & M
Note 1: 920-164 Exhibit and all related diagrams are not shown in demo questions.
Note 2: 920-164 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: 920-164 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 5.
ContactCenterManager Administration (CCM
A. has been configured. You are unable to login to Agent Desktop Display. What should you verify first to ensure proper operation? IIS is running on CCMA server.
B. Real-time Statistics Multicase (RSM) service is up and running on CCMA server.
C. IceRTDService is up and running on the Contact Center Manager Server (CCM S) .
D. Data is going to the client PC by using the IceRTDTrace.exe tool
Display Answer
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