920-163 Contact Center Manager RIs.6.0 Technical Support
Note 1: 920-163 Exhibit and all related diagrams are not shown in demo questions.
Note 2: 920-163 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: 920-163 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 4.
EliteCertify.com has a Symposium Call Center Server (SCCS) Rls. 5.0 and is concerned that Contact Center Manager Server (CCMS) Rls. 6.0 has features that are not backward compatible. Which two processes must be migrated prior to upgrading, so that their Classic Client data will function properly? (Choose two.)
A. Boxed daily reports
B. Agent uptime reports
C. Scheduled assignments
D. Scheduled historical reports
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