920-163 Contact Center Manager RIs.6.0 Technical Support
Note 1: 920-163 Exhibit and all related diagrams are not shown in demo questions.
Note 2: 920-163 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: 920-163 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 1.
EliteCertify.com has installed Contact Center Manager Server (CCMS) Rls. 6.0. The administrator is learning to use the various tools, including the Outbound Campaign Management Tool. What are two capabilities of the Outbound Campaign Management Tool? (Choose two.)
A. Import contact data.
B. Adjust campaign results.
C. Define campaign parameters.
D. Use pre-scripted agent parameters.
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