70-548 Designing and Developing Windows-Based Applications by Using the Microsoft .NET Framework Practice Exams

Demo Question 2.

You work as the Enterprise application developer at EliteCertify.com. The EliteCertify.com network consists of a single Active Directory domain named EliteCertify.com. All servers in the domain run Windows Server 2003 and all client computers run Microsoft Windows XP Professional. Your responsibilities at EliteCertify.com include the deployment and support of Applications. EliteCertify.com offers financial and accounting services to their customers. EliteCertify.com has a Microsoft Windows Forms application named QuickPick. This application will allow users to file their federal and state income taxes. QuickPick is used by approximately 75,000 customers and 10 % of these customers reported that they encountered bugs indicating that data is incorrectly transferred from their federal returns to the state returns. You need to address the problem; however you are unable to reproduce the problem at EliteCertify.com. To this end you suspect that the reported bugs are associated with the way in which the customers are using the application. You now need to determine how to mitigate the bugs in the next application update. What should you do?

A. You should configure QuickPick to periodically submit summaries of customer activities to an Extensible Markup Language (XML) Web service.
B. You should display a message informing customers that attempt to transfer data to contact the EliteCertify.com Customer Care for a walk-through of the process.
C. You should remove the feature that supports the automatic data transfers and require customers to manually reenter the data on their state returns.
D. You should install a screen capturing application that records the customer's activities from the rime QuickPick is launched to the time that they exit QuickPick.


Display Answer

Answer: A

Explanation: Configuring QuickPick to periodically submit summaries of customer activities to an XML Web service will allow you the opportunity to figure out what a customer is doing wrong when transferring data from the federal return to the state income return. Incorrect answers: B. Displaying a message to all customers to contact the EliteCertify.com Customer Care for a walk through when they attempt to transfer data will only introduce unnecessary operational overhead. C. Removing this feature would be foolhardy since it is only 10% of the customers that experience the problem and not 90%. This obviously means that the 10 % must be doing something wrong. D. Installing a screen capturing application that will record the customer's activities on the QuickPick application will violate the customer's right to privacy.