70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment Testking Exam

Demo Question 6.

You work as the network administrator at EliteCertify.com. The EliteCertify.com network consists of a single Active Directory domain named EliteCertify.com. All servers on the EliteCertify.com network run Windows Server 2003 and all client computers run Windows XP Professional. Fiber optic connections are used to connect all buildings on the campus. The gateway for each building has a firewall configured. The system and network administrators and desktop support personnel all reside in one building. The EliteCertify.com security policy requires all desktop support personnel to first attempt to use Remote Assistance to resolve any reported user support issues. Dean Austin is a member of the desktop support team. You receive complaints from Dean Austin, stating that he cannot establish Remote Assistance sessions with users in either of the other buildings. While investigating the complaint, you discover that other desktop support specialists are experiencing the same issue. What should you do?

A. Open TCP port 3389 on the firewall between the building containing the support personnel and the other buildings.
B. On all computers used by the IT team, enable Remote Desktop.
C. Ensure that each end of the connection is on the same IP subnet.
D. Because Remote Assistance does not work when fiber optic connections are used, inform all desktop support personnel to ignore the security policy.


Display Answer

Answer: A

Explanation: To allow Remote Assistance sessions between the desktop support personnel and users in the other buildings, the firewall between the buildings must be configured to allow Terminal Services traffic to pass on TCP port 3389. Terminal Services traffic uses TCP port 3389. Incorrect