70-285 Designing a Microsoft Exchange Server 2003 Organization Online Class

Demo Question 10.

You need to deploy new e-mail clients to users at Litware, Inc. Which e-mail client or clients should you use for each type of users? To answer, drag the appropriate e-mail client type or types to the correct location or locations in the answer area. Answer Explanation From the Technical Requirments we know that : "1. You need to ensure that Field Researchers at Litware, Inc., have the minimum possible effect on network traffic when accessing their mailboxes from remote locations." and from the Business Requirements we know that : "5. Administrative assistants for Litware, Inc., must be able to send messages and respond to messages from research staff on behalf of senior staff members." Outlook Web Access cannot does not support send on behalf email sending, therefore we must configure Outlook 2003 for all Senior staff members and Administrative assistants. The Files researchers will use Outlook Web Access to reduce traffic from remote locations to the main office. Topic 11, Southridge Video, Scenario BACKGROUND 1. Overview Southridge Video is one of the fastest growing retailers of moves in videocassette and DVD in the southern United States. The company offers moves for sale and rental. The retail outlets are open seven days per week from 10:00 A. M. through 10:00 P.M. 1. Physical Locations The company's main office is in Dallas. The company also has 10 branch offices that operate as distribution centers to 100 retail outlets across the southern United States. There are 3,000 users at the main office, 600 users at each branch office, and between 90 and 100 users at each retail outlet. 1. Planned Changes The company plans to upgrade from Exchange 2000 Server to Exchange Server 2003 within the next three months. Microsoft Outlook 2003 will be deployed to all client computers as part of this project. PROBLEM STATEMENTS 1.

A. previous migration from Exchange Server 5.5 to Exchange 2000 Server resulted in the existing administrative group structure that makes administration difficult. 2. recent estimate is that almost 50 percent of e-mail messages received by users at the company are unsolicited commercial e-mail messages. The amount of unsolicited commercial e-mail messages received by users is growing. EXISTING MESSAGING ENVIRONMENT 1. Administrative Structure 1. There are currently 111 administrative groups, with one group for each physical location. 2. The administrative group at the main office is named MO Admins. This group is responsible for all servers and users located in the main office. 3. All main office servers have a mailbox storage policy to limit users' mailboxes to 50 megabytes. Some users have an exemption to this limitation. 4. The administrative group at each branch office is named Branchname Admins. 5. Each Branchname Admins group is responsible for all servers and users located in the branch office and its associated retail outlets. No branch office or retail outlet servers have mailbox storage policies in place. 6. Group membership and permissions are shown in the following table. 1. Messaging Infrastructure 1. Southridge Video currently uses Exchange 2000 Server. An in-place upgrade was performed from Exchange Server 5.5 two years ago. 2. The network includes 11 Internet SMTP connectors. 3. At the main office, there are separate mailbox stores created for each department. 4. Each branch office Exchange server has a single mailbox store. 5. Two Exchange 2000 servers at the main office contain all 200 M
B. of the public folders. 6. Public folders are widely used throughout the environment. 7. Tape backups are performed locally on each Exchange server. full backup is performed every Sunday, and a daily incremental backup is performed every Monday through Friday 1. E. mail Clients 1. Outlook 2000 and Outlook 2002 are supported. 2. Some users upgraded to Outlook 2003 on their own. 3. Microsoft Outlook Web Access is used by a few users at their homes. 4. Some users use Microsoft Outlook Express. No other e-mail clients are supported. 5. The MAPI, IMAP4, and POP3 protocols are currently enabled. 6. Each user at the main office, branch offices, and retail outlets used Outlook configured with a MAPI connection to access the user's mailbox located on the Exchange 2000 server at the user's location. SUPPORTING INFRASTRUCTURE 1. Directory Services 1. Active Directory is deployed in a single-domain forest named southridgevideo.com. 2. All user accounts are located in a single organizational unit (OU) named Company Users. 3. There are 12 global catalog servers, with two at the main office and one at each branch office. There are no additional domain controllers within the environment. 1. Network Infrastructure 1. The network infrastructure is shown in the following diagram. 1. Administration 1. The IT administrative functions are distributed between the main office and the branch office. Each branch office IT group is also responsible for the administration of 10 retail outlets. 2. Currently, all Active Directory user administration is performed by each Exchange administrative group. BUSINESS REQUIREMENTS 1. Security 1. External access to user mailboxes needs to be allowed only for users who use Outlook Web Access. In addition, access to e-mail messages must be encrypted. 2. Efforts to stop unsolicited commercial e-mail messages must be implemented. 3. An antivirus solution needs to be implemented to protect the network from Internet e-mail messages that are potentially harmful. 4. Files that pose a virus risk need to be blocked. 1. Interviews Chief Executive Officer: 1. We need to improve our electronic messaging environment. 2. It takes too long for our retail outlets to receive some mailings. This is not acceptable. 3. We have been spending too many IT resources cleaning viruses that have entered our network through our e-mail system. Chief Information Officer: 1. Our current e-mail infrastructure is based on an in-place upgrade that was performed over two years ago. As we grew, we did not adapt to our current needs. There seem to be too many security risks. 2. We need to minimize the permissions that the Exchange administrators have. 3. Currently, Exchange administrators can create a user account with a mailbox on any Exchange 2000 server. This needs to be restricted to allowing administrators to create mailboxes on only the servers they support and manage. 4. We need to be able to recover a single mailbox without effecting other user's mailboxes. Messaging Expert: 1. I notice that almost every marketing person in the main office has an exemption to the mailbox storage limits. Rather than having exemptions, we need to manage mailbox storage limits by using polices. End Users: 1. I work in a retail outlet. Sometimes when I send an e-mail message, it seems to take a long time to send, especially if I am sending it to a distribution group. 2. Also. Sometimes when I click a public folder, I receive a pop-up message that tells me that my computer is trying to connect to the server and that I have to wait. TECHNICAL REQUIREMENTS 1. Messaging Infrastructure 1. You need to ensure that a single mailbox can be recovered without adding additional hardware. 2. Each new Exchange 2003 server will have seven 72-Ghard disks. 1. Supporting Infrastructure 1. You need to ensure that Active Directory supports the current Exchange administrative model. No changes will be made to the network topology 1. E. mail Client Infrastructure 1. The company wants Outlook 2003 to be used as the e-mail client for users who are connected to the LAN. 2. The company wants Outlook Web Access to be used as the e-mail client on computers that are not members of the southridgevideo.com domain. 3. All network segments must allow HTTPS, MAPI, and IMAP4. POP3 will no longer be allowed. 4. Microsoft Internet Explorer 5.0 and later is the only supported Web browser. Topic 11, Southridge Video (6 Questions)


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