70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional Exam Questions

Demo Question 9.

You are the desktop administrator for EliteCertify 's sales department. All employees at the sales department have portable computers with Windows XP Professional installed. A user named Sandra is given a new computer and she successfully installs her printer and scSandrar hardware. A couple of weeks later, Sandra installs an updated print driver. When she restarts her computer, she receives the following error message: "STOP.IRQL_NOT_LESS_OR_EQUAL" Sandra reboots her computer but still she receives the same error message. You need to ensure that Sandra can successfully start Windows XP Professional. What should you do?

A. Restart Sandra's computer with the last known good configuration.
B. Restart Sandra's computer in safe mode. Log on as a local administrator and set the Driver Signing Options to Ignore-Install the software anyway and don't task for my approval.
C. Restart Sandra's computer in safe mode. Create a local computer policy to enable Windows File Protection.
D. Restart Sandra's computer in Recovery console. Enable the new print driver with the Service_system_start parameter.


Display Answer

Answer: A.

Explanation: If the system is unable to start after installing a troublesome driver, the first step in troubleshooting is to start the computer with the Last Known Good Configuration. This will load the last hardware and registry configuration that was automatically saved by Windows XP on the last successful start up of Windows XP. This will thus restore the registry to what it was at the time of the last successful logon. Incorrect