70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional Certification Exam

Demo Question 11.

You are an employee at EliteCertify 's helpdesk. All users in the marketing department have their own client computer with Windows XP Professional installed on it. Several of the users also have video capture cards and USB. connected digital video cameras. When installing these devices you use the built-in Windows XP Professional drives. One of the users, named Stefan, installs an updated manufacturer's driver for the video card without checking with you first. After the installation, he reboots the computers and receives an error message stating that a service or driver failed to start. Stefan logs on to his computer and discovers that the video capture card and digital video camera is inaccessible You need to ensure that Stefan can access these devices. What should you do?

A. Restart Stefan's computer by using the last known good configuration.
B. Restart Stefan's computer by using the Recovery console. Disable the new video capture card driver.
C. In Device Manager, select the Roll Back Driver option in the video capture card's properties.
D. Log on as the local administrator, and configure the File signature verification option to Ignore.


Display Answer

Answer: C

Explanation: We must configure the devices to use the old device drivers. We could install the old drivers but Windows XP has an even simpler solution called the Roll Back Driver option that we can use to roll back the system to a previously working driver. This will resolve the problem in this scenario at minimal administrative effort. Incorrect