646-096 CRM Express for Account Managers Exam Questions

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646-096 CRM Express for Account Managers

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Demo Question 9.

Select two key benefits of Microsoft CRM to the customer service department. Select two.

A. correspondence or mail merge
B. track sales
C. allows all service reps to share information
D. searches knowledge base to provide answers to customers

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Answer: C, D

Explanation:

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