642-161 IP Contact Center Express Implementation (IPCCX)
Note 1: 642-161 Exhibit and all related diagrams are not shown in demo questions.
Note 2: 642-161 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: 642-161 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 7.
Who can access Historical Reports?
A. ICD Agents with the proper Skill assigned.
B. Supervisors with Agents configured in a Team.
C. Call Center Managers with Administrator Privileges.
D. Call Manager users with CRS Historical Privileges defined.
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