642-161 IP Contact Center Express Implementation (IPCCX)
Note 1: 642-161 Exhibit and all related diagrams are not shown in demo questions.
Note 2: 642-161 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: 642-161 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 6.
A supervisor can intercept in which call scenario?
A. any call an agent is on
B. an ICD call that is in queue
C. an ICD call which an agents puts on hold
D. a direct ICD call being handled by an agent
Display Answer
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Answer: A
"Call Intercept-Supervisors can move any call from any agent to themselves". A is the
correct one. (
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008017ffaa.html)
Explanation:
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