642-161 IP Contact Center Express Implementation (IPCCX)
Note 1: 642-161 Exhibit and all related diagrams are not shown in demo questions.
Note 2: 642-161 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: 642-161 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 13.
Select the features available in IPCC Express (standard edition) that are available to supervisors.
A. Silent Monitoring
B. View Agent state (ready, talking, reserved, et
C. Record an Agents conversation
D. View ICD statistics
E. Change Agent state
F. Call and/or text chat with other agents
Display Answer
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Answer: B, D, E, F
(page 15-9 of "IPCC Express and IP IVR Deployment", Volume 2, Version 3.5, Student
Guide. Copyright 2004)
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