642-091 CRM Express Integration Practice Exams

Cisco ™

642-091 CRM Express Integration

Note 1: 642-091 Exhibit and all related diagrams are not shown in demo questions.
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Demo Question 2.

Select the answer that best describes the role of CallManager Express within the solution.

A. provides screen pops and associates incoming calls with existing Microsoft CRM customer records
B. stores customer records and causes the Microsoft CRM user's PC to pop the associated customer record
C. maintains the database of previous calls history for each Microsoft CRM user's customer contacts
D. provides call processing, caller ID information, and call state information to the Cisco CRM Communications Connector

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Answer: D

Explanation:

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