220-301 A+ Hardware Technologies
Note 1: 220-301 Exhibit and all related diagrams are not shown in demo questions.
Note 2: 220-301 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Note 2: 220-301 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 5.
Which of the following questions would you ask EliteCertify.com clients when troubleshooting their systems? (Choose all that apply)
A. Can you show me the problem?
B. How much did your computer cost?
C. Has any new software been installed recently?
D. Where did you buy your computer?
E. Have any other changes been made to the computer recently?
Display Answer
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Answer: A, C, E
Explanation: A. It allows the user to show you exactly where and when they experience the problem.
C. New software can mean incompatibility problems with existing problems. This is
especially true for Windows programs. A new Windows program can overwrite a
required DLL file with a newer version of the same name, which an older program may
not find useful.
E. If the answer is "Yes," ask if they can remember approximately when the change was
made. Then ask them approximately when the problem started. If the two dates seem
related, there's a good chance that the problem is related to the change.
Incorrect
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