220-301 A+ Hardware Technologies
Note 2: 220-301 Answers are not shown in demo questions.
Exhibits and Answers are only provided in the Full Version.
Demo Question 4.
A EliteCertify.com customer called in on the help-line to report a non-functioning PC. What question s will you ask the customer?
A. Is the system ready?
B. Is it turned on?
C. Where did you buy your computer?
D. Is it plugged in?
E. Have any other changes been made to the computer recently?
Display Answer
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Answer: A, B, D
Explanation: A. Computers must be ready before they can be used. "Ready" means that the system is
ready to accept commands from the user. An indication that a computer is ready is when
the operating system screens come up and the computer presents you with a menu or a
command prompt. If that computer uses a graphical interface, the computer is ready when
the mouse pointer appears. Printers are ready when the "On Line" or "Ready" light on the
front panel is lit.
B. Computers and their peripherals must be turned on in order to function. Most have
power switches that have LEDs that glow when the power is turned on.
D. Cables must be plugged in on both ends in order to function correctly. Cables can be
easily tripped over and inadvertently pulled from their sockets.
Incorrect
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